Frequently Asked Questions

GadgetRx repairs electronics including cell phones, tablets, laptops, desktop computers and gaming consoles. If it powers on (or used to), we will diagnose and repair it.

Walk-ins are always welcome, and no appointment is required. However, booking online guarantees faster service and helps us confirm part availability.

Most phone screen repairs & battery replacements take about 30–60 minutes. Laptops, iPads, and gaming consoles vary by issue, usually 1–3 business days. We’ll give you a precise estimate after diagnosis.

Yes — diagnostics are free for most devices. If your device requires deeper board-level testing, we’ll let you know and get your approval before moving forward.

Absolutely. We specialize in no-data-loss repairs and never erase or access your data unless you ask us to. If a system reset is required, we’ll discuss backup options with you first.

A no-power device can be caused by a battery, charging port, software, or board-level issue. We start with a full diagnostic to pinpoint the problem and recommend the best repair path.

Yes — we offer Premium OEM-quality parts as well as Basic budget-friendly options for many phone and tablet repairs, so you can choose what works best for your device and budget.

In most cases, no. We use proper procedures to keep Face ID and fingerprint sensors fully functional whenever possible. If your device has prior damage that affects biometrics, we’ll let you know.

Yes. We perform deep cleaning, corrosion removal, and board-level repair on water-damaged devices. Results depend on how long the device has been exposed and whether it was powered on while wet.

Definitely. We handle SSD upgrades, malware removal, RAM upgrades, cooling fixes, and full system tune-ups to get your PC or laptop running like new.

Yes — we repair MacBook screens, batteries, keyboards, software issues, and logic board problems. We’ll always discuss the most cost-effective option based on the age and condition of your device.

Yes — we offer custom gaming and workstation PC builds, performance tuning, and part recommendations based on your budget and goals. You can learn more on our custom PC services page.

We service PlayStation, Xbox, Nintendo Switch, and other popular consoles and handhelds. Common issues include HDMI port damage, overheating, no video, and power failures.

Most console repairs are completed within 1–3 business days, depending on the issue and part availability. We’ll give you a time estimate after our initial diagnosis.

Pricing depends on the device, issue, and chosen part quality (Basic vs Premium). We always provide an upfront, itemized quote before starting any repair. For a quick estimate, you can request a free quote online.

Yes — all repairs include an industry-standard 1 year warranty that covers parts and labor. Premium parts often include extended coverage for added peace of mind.

In many cases, yes. We offer data recovery for phones, computers, SSDs, and hard drives, depending on the type of damage. If the drive is physically damaged, recovery options may be more limited or specialized.

We’re located in Hillcrest, San Diego, California, serving the surrounding neighborhoods and nearby apartment communities. You can find directions and parking info on our contact page.

Mon-Fri: 10 AM - 6PM
Sat: 10 AM - 2 PM
Sun: By appointment only.
Our hours may vary slightly on holidays, so the best place to check is our Google Business Profile.

At this time, repairs are performed in-store so we can use our full set of tools and testing equipment. For some software and troubleshooting issues, we may be able to help remotely.

We accept cash, all major credit/debit cards, and popular contactless payment options.

If a repair isn’t possible or doesn’t make sense financially, you won’t be charged for labor unless we’ve agreed on a specialized service in advance.